Madad Security Services (Pvt) Ltd.
Quality Standards
Madad Security Services (Pvt) Ltd. maintains strict adherence to national and international quality standards. Commitment to Quality Standards in High-Risk and Conflict Environments
At Madad Security Services (Pvt) Ltd., our operations are governed by a comprehensive framework of national and international quality standards, ensuring consistent, accountable, and professional security delivery — even in the most complex and volatile settings. We understand the heightened expectations of international donors, diplomatic missions, and humanitarian actors, and align our systems accordingly.
Madad Security Services (Pvt) Ltd.
Quality Standards
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Compliance With National And International Regulatory Frameworks
We strictly adhere to the Pakistan Private Security Companies Ordinance, the All Pakistan Security Agencies Association (APSAA) guidelines, and relevant provincial regulations. In addition, we operate in line with international norms and standards, including:
UN Security Management System (UNSMS) protocols
International Code of Conduct for Private Security Providers (ICoC)
Voluntary Principles on Security and Human Rights (VPSHR)
ISO 18788 (Management system for private security operations) and ISO 9001 (Quality Management Systems)
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Internal Audits And Performance Assessments
We conduct regular internal audits, security reviews, and performance evaluations to ensure all personnel and protocols meet operational benchmarks. These audits cover:
Personnel readiness and conduct
Compliance with SOPs and post orders
Use-of-force accountability
Equipment functionality and operational preparedness
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Field Supervision And Command Oversight
Security personnel, especially those deployed in conflict-affected or remote areas, are monitored through a multi-layered supervision structure:
Senior field inspectors conduct scheduled and unscheduled site visits
Zone supervisors ensure SOP compliance and coordinate logistical support. Geographical mapping to customize security planning and execution.
Command & Control Centers track operations in real-time via GPS and digital reporting platforms
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Continuous Feedback And Service Improvement
Client engagement is embedded in our quality control model. We actively collect and respond to:
Client feedback reports and post-deployment reviews
Incident debriefings and joint assessments
Regular coordination meetings with client representatives
Findings are integrated into our service improvement protocols, helping us adapt to evolving threat environments and client-specific operational needs.
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Incident Reporting And Accountability Mechanisms
In high-risk zones, timely and accurate reporting is critical. We maintain:
A centralized incident reporting system with real-time escalation protocols
Digital documentation of all security breaches or critical events
Transparent investigation and disciplinary processes, where applicable
This ensures accountability, supports compliance with donor audit requirements, and reinforces a culture of transparency.